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70-272
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Credit Toward Certification
When you pass the Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System exam, you achieve Microsoft Certified Professional (MCP) status. You also earn:

Core credit toward Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification

This Training will Cover
Configuring and Troubleshooting Applications
Configure and troubleshoot Office applications.
Answer end-user questions related to configuring Office applications.
Set application compatibility settings.
Troubleshoot application installation problems.
Configure and troubleshoot e-mail account settings.
Configure and troubleshoot Internet Explorer.
Configure and troubleshoot Outlook Express.
Answer end-user questions related to configuring Outlook Express.
Configure and troubleshoot newsreader account settings.
Configure and troubleshoot e-mail account settings.
Configure the operating system to support applications.
Answer end-user questions related to configuring the operating system to support an application.
Configure and troubleshoot file system access and file permission problems on multiboot computers.
Configure access to applications on multiuser computers.
Configure and troubleshoot application access on a multiple user client computer.
Resolving Issues Related to Usability
Resolve issues related to Office application support features. Tasks include configuring Office applications and interpreting error messages.
Resolve issues related to Internet Explorer support features. Tasks include configuring Internet Explorer and interpreting error messages.
Resolve issues related to Outlook Express features. Tasks include configuring Outlook Express and interpreting error messages.
Resolve issues related to operating system features. Tasks include configuring operating system features and interpreting error messages.
Resolving Issues Related to Application Customization
Resolve issues related to customizing an Office application.
Answer end-user questions related to customizing Office applications.
Customize toolbars.
Configure proofing tools.
Manage Outlook data, including configuring, importing, and exporting data, and repairing corrupted data.
Personalize Office features.
Resolve issues related to customizing Internet Explorer.
Resolve issues related to customizing Outlook Express.
Resolve issues related to customizing the operating system to support applications.
Answer end-user questions related to customizing the operating system to support an application.
Customize the Start menu and taskbar.
Customize regional settings.
Customize fonts.
Customize folder settings.
Configuring and Troubleshooting Connectivity for Applications
Identify and troubleshoot name resolution problems. Indications of such problems include application errors.
Identify and troubleshoot network adapter configuration problems. Indications of such problems include application errors.
Identify and troubleshoot LAN and Routing and Remote Access configuration problems. Indications of such problems include application errors.
Identify and troubleshoot network connectivity problems caused by the firewall configuration. Indications of such problems include application errors.
Identify and troubleshoot problems with locally attached devices. Indications of such problems include application errors.
Configuring Application Security
Identify and troubleshoot problems related to security permissions.
Answer end-user questions related to application security settings.
Troubleshoot access to local resources.
Troubleshoot access to network resources.
Troubleshoot insufficient user permissions and rights.
Identify and respond to security incidents.
Answer end-user questions related to security incidents.
Identify a virus attack.
Apply critical updates.
Manage application security settings.

Topic Included in the labs : 21 Labs
Manually Configuring tcpip
Windows File Protection
Logging DHCP Activity
Simple DNS Testing
Using the ipconfig Command
Installation of Windows
Configuring and its XP desktop
Configuring application security
Identify network configuration
Websites and files
Configuring and ts applications
Internet explorer security settings
Creating development tests
Configure explorer
Configure office applications
Using windows update
Configuring automatic updates
Using software update services sus
Viewing video adapter properties
Using the run as option

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