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70-685
Pro: Windows 7, Enterprise Desktop Support Technician

Credit Toward Certification
Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician: counts as credit toward the following certification(s):Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician 7

This Training will Cover
Identifying Cause of and Resolving Desktop Application Issues (20 percent)
* Identify and resolve new software installation issues.
o This objective may include but is not limited to: installation permissions; local administrator requirement; licensing restrictions; digital signing
* Identify and resolve software configuration issues.
o This objective may include but is not limited to: enabling and disabling features; advanced settings; pointing to a network resource; changing the default settings on the image
* Identify cause of and resolve software failure issues.
o This objective may include but is not limited to: checking the logs; checking whether the application runs in Safe mode; running the application in a previous version of Windows; repairing the installation; checking recently added programs; restoring or reimaging the system

Identifying Cause of and Resolving Networking Issues (23 percent)
* Identify and resolve logon issues.
o This objective may include but is not limited to: hardw

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